How to Implement KPIs into Next Year’s Strategy

kpi photo.jpgIt’s hard to believe, but we will soon be entering the final quarter of the year. It’s an important time to ensure your business is on track with achieving its goals, in addition to setting your goals for the year to come.   But depending on what your anticipated goals are, you may want to set something a little more specific – key performance indicators. While similar, the two can greatly differ so knowing what these differences are can surely help move your business in the right direction.

What Are Key Performance Indicators (KPI)?

A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. While goal setting illustrates a set of objectives you’d like to achieve, implementing a KPI will actually measure the success in achieving these targets.  More importantly, however, is to know what type of KPI to implement, and this all depends on your type of business and what part of the business you’d like to track.

For example, if you’d like to see how your marketing efforts are assisting your sales objectives, setting an Incremental Sales KPI would prove highly beneficial. This specific KPI analyzes how your marketing efforts have increased your sales revenue during a specific campaign. The end result of a KPI will show you if the resources and budget you’ve allocated to a specific campaign, resource or individual have proven effective.

KPIs can fall under the following categories:

  • Financial Metrics
  • Customer Metrics
  • Process Metrics
  • People Metrics

How Do I Know The Right KPIs For My Business?

While setting KPIs are beneficial to your business, they can be just as detrimental to your time management if you do not set the correct ones. There are thousands of KPIs to choose from, and it can be overwhelming not knowing where to start. Here’s a tip – not only do you want to select KPIs that suit your industry, but ensure they also match your strategy. Additionally, ensure the targets or goals you are evaluating performance against are SMART (Specific, Measurable, Attainable, Relevant and Time-bound). By using this key formula you are ensuring both your goals and KPIs are achievable. 

Where Do I Start?

Are you interested in incorporating KPIs into next year’s strategy? Start with these simple steps:

  1. Define what areas of the business you’d like to measure.
  2. Identify what questions the decision-makers, managers or external stakeholders need answers to.
  3. Select your KPIs. Consult your peers and business coach/advisor for input.
  4. Measure, measure, measure, don’t stop measuring when results are unsatisfactory.

Never hesitate to change or add KPIs throughout the year. After all, the main purpose of a KPI is to inform decision-making!

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